Why am I not able to initiate a chat with any client ?

As a writer you cannot initiate a chat with any client, until an order is awarded to you.
However, you can reply if the client initiates a chat with you.

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    Mera account not active bol Raha hai
    Please help me sir

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    Meri id abhi complete nahi hui isa bol rahihe meri help kijia sir